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Store Policies

Easy Online Ordering

You may choose to check out as a guest or create an account - it is your choice. We accept credit/debit card payments in the form of Visa, MasterCard, American Express and Discover (no other form of payment is accepted). Billing and shipping information, including your IP address are verified and validated with credit card information for every order. Stitches Quilt and Craft reserves the right to ship to a billing address, or cancel an order if necessary for any reason.

We Value Your Privacy

We do not share, sell or distribute our email lists. We reserve the right to use or disclose any personal information as needed to satisfy any law, regulation or legal request, to conduct investigations of consumer complaints or possible breaches of law, to protect the integrity of the site, or to fulfill your orders/requests, or to cooperate in any legal investigation. Please visit our Privacy Policy page for more detailed information.

Newsletter List

We value your privacy. It's that simple, we do not distribute share or sell customer or visitor information. You may Unsubscribe from our e-Newsletter list at any time by simply clicking on the unsubscribe link within every newsletter.

Ordering at Stitches Quilt and Craft

Our fabrics and products are all hand selected by quilters, for quilters so you are assured of quality products and services. Occasionally, due to availability, we may be out of a product and we may notify you that your order was placed on a Prepaid Back Order. We reserve the right to eliminate a product, limit the number of sales items, reduce a product quantity or substitute a similar product in your order. We update our site daily, but it may occasionally happen. We are unable to combine orders that are submitted separately. Orders that are canceled by the customer after submitting will be subject to a cancellation fee based on the order amount. All information on this site, including merchandise, products and services are subject to change without notice.

We are pleased to offer you quality quilt kits and quilting and sewing supplies. Our cotton quilt fabrics are sold by the yard (36"), and pre-cut fabrics in half yards, quarter yards, and fat quarters, strips and squares. All fabrics are 100% cotton and are 38"-44" wide unless otherwise noted.

We optimize images for accuracy on a variety of monitors and settings. However, product images depicted on this site may or may not be accurately displayed on your computer monitor. It is important to read the item description and the color description when given. In order to assist you in your fabric selection, we would be happy to supply you with one fabric swatch at no charge. Stitches Quilt and Craft is not liable for incorrect pattern or kit instructions and we recommend that before starting your project, that you check the designer's website for any corrections or updates.

Stitches Quilt and Craft is not liable for orders that are not submitted successfully or received to our office. For orders not received by the customer that were processed and shipped to the address as listed on the order, the customer must notify Stitches Quilt and Craft and get a confirmation response within 14 days from date of the original sales order or customer will forfeit any claim thereafter.

Exchanges & Returns

Shopping at Stitches Quilt and Craft gives you peace of mind that you are shopping from a company you can trust. If you determine that an order or part of an order is unsatisfactory and desire to make a return, you shall be allowed up to 14 days from the date of order submission to contact us for resolution. Merchandise that is defective or damaged will be promptly replaced. For goods returned for other reasons, approved items may be returned for a merchandise credit which excludes all shipping costs and is subject to a 35% or higher restocking and handling fee for the returned items. A cancellation fee will be applied if a customer cancels an order after it is submitted online and but before it ships out from our location. Please note that some items are not able to be returned so it is necessary to contact us first to receive a return authorization number (RMA). Non-authorized returns will not be accepted and marked as "return to sender". All drop ship items, special or custom orders, lay-a-ways or clubs are not returnable for either exchange or refund. We reserve the right to refuse an exchange on all items including, but not limited to software, patterns, quilt kits, batting, books, videos, special orders, cut fabric, clubs, block-of-the-months, and notions. No returns on special order, sale or discounted items. All pre-orders deposits for any merchandise is non-refundable unless we are unable to fulfill the order. No refunds or returns on orders outside the USA.

Promotions, Sales and Events

We offer our viewers and customers special promotions from time to time which may consist of merchandise coupons, gift certificates and/or merchandise in our online quilt store. Winners are notified via e-mail and have a limited amount of time in which they must reply back to us so we can send them the final confirmation. Shipping costs are to be paid by winner unless otherwise specified by Stitches Quilt and Craft. Winners must over 18 years of age and meet the following qualifications to be eligible to receive special promotions from Stitches Quilt and Craft: be a resident of the USA, and agree to have name and state of residence published on this site. All promotions are subject to change without notice and will have a limited redemption period.

Privacy Policy

At Stitches Quilt and Craft, LLC, you have entrusted us with the following personal data and we value and protect your privacy. 
Stitches Quilt and Craft is committed to protecting your privacy and GDPR standards. This privacy statement describes how we collects data and how this date may be used. By accessing this site, you are consenting to the collection and use practices described in this policy statement and our Terms of Service listed above.

Our website pages and shopping cart are secure as displayed with "https" and we have displayed our "NS Secure Site Seal" in the left or right frame. You may view this information at any time when you visit our site. Every page on our website is secure so you can shop with peace of mind.

Collection and use of your personal information:
  • We may need to collect information that identifies you or allows us to contact you in regards to doing business day to day - process your order on our website, authorize a return, answer questions, send an email, ship your order, download ePatterns, provide tracking information or shipment status updates. We use your personal data to manage your relationship with us, to allow you to purchase from us, deal with invoicing and ensure that we can communicate with you efficiently. We may need to collect personal information for doing business with you and order fulfillment. This information may include your name, email, phone, address and credit card information. All credit card information is handled through secure channels and automatically deleted in accordance to PCI standards. No credit card information is saved in our registered log-in section of our website for consumers to access.
  • As you navigate our secure website, information about your visit may be captured to manage your relationship with us and help us to serve you better. The types of information that may be captured includes your IP Address, your web browser and version information, time and date of your visit to our website, pages you viewed on our website, search engines you may have used to locate our website or product, items that you entered into your shopping cart and the last page you visited when you left our website. Cookies are used to remember items in your shopping cart until you are ready to order, pages visited and other shopping related features. This information is also used to improve our website, analyze trends and popular products as well as technical support.
  • We may use your information to send out periodic emails for promotional, educational, and informing you of new products and services that are being offered. We may use your information (first name. last name initial only and state) for display of testimonial comments for promotion on our website. 
  • We collect your information when you register your account with us. You may update your personal information and contact preferences you provided by logging into your account and selecting the Profile link. Please note that you must have created an account with our website to access this information. You may also contact us if you would like us to delete your registration. Please note that registering your information allows you to access previous order, download your ePatterns, save a wishlist and more. If you have us delete this information, you will no longer be able to access this information, even if you create a new account.
  • Stitches Quilt and Craft may use information collected to operate the website and provide service or carry out transactions you have requested.
      • Monday: Closed
      • Tuesday: 10-5
      • Wednesday: 10-5
      • Thursday: 10-5
      • Friday: 10-5
      • Saturday: 10-5
      • Sunday: Closed